Front Desk Team Leader

Responsibilities:
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Maintain a good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
• Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
• Maintain effective communication with all related departments to ensure smooth service delivery
• Ensure all guest registrations are completed and correspond with Opera PMS guest information
• Maintain an up-to-date knowledge of hotel and local services and supply information and respond to guest queries