Front Desk Raffles Club Agent

To manage all activities relevant to the Front Desk such as the reception to be responsible for all activities relevant to Raffles Club check in / out cashiering foreign exchange and assisting guest with inquiries.  

KEY ROLES & RESPONSIBILITIES

• Greet guests at all times in a friendly and helpful manner when entering Raffles Club or approach the Front Desk
• Register and room all guest arrivals according to established procedures
• Perform check in check out and room change procedures and ensure all data are accurately entered into the hotel system
• Maintain cashier float and ensure accurate daily report of all money received
• Cash hotel guests personal and travelers checks and assist with currency exchange
• Keep abreast of all modifications to accounting policies and procedures
• Attend to guests request of using the service of safety box at all times
• Knowledgeable of all special promotion procedures for programs such as Seasonal Packages Frequent Flyers Programs and also Hotels Group Loyalty programs
• Attend to guests complaints inquiries and requests refer problems to supervisor/Assistant Manager if he/she unable to assist
• Liaise closely with Butlers and other departments to escort and do follow-ups on guest requests or requirements
• Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be sold an onward booking to another Raffles property
• Ensure that the guests depart the hotel with a positive impression of hotel service
• Perform the audit balances and prepare all reports for audit in an orderly fashion
• When on night shift check night report prepare morning report and prepare all necessary forms for guest arrivals
• Maintain comprehensive knowledge of standard reservation procedures
• Maintain exemplary department standards of behavior and appearance and attitude
• Ensure front desk work area/ raffles club area is kept clean and in an orderly state at all times
• Be fully aware of the Credit policy
• Adhere to OH&S policies and procedures
• Perform related duties and special projects assigned

Qualifications :

• Post Secondary Education or relevant qualifications in Hotel Management
• Minimum 2 years Guest Relations experience preferably in a four or five star hotel

PERSONAL ATTRIBUTES

• Strong written and verbal communication skill in English
• Able to develop rapport with and gain support from Colleagues and Management staff
• Ability to work cohesively with co-workers as part of a team
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Ability to promote positive relations with all guests and patrons
• Able to exercise good judgment with difficult guest
• Understanding and ability to work in a multi-cultural environment

Remote Work :

No

Employment Type :

Full-time