Front Desk Operations Officer - Receptionist

• Provide day to day operational support at Front Desk reception, answer incoming phone calls, greet visitors, guests and attend them, manage visitors access cards.
• Manage conference rooms bookings, send hotel booking requests, coordinate with agency for tourist visas, tickets reservations & bookings.
• Coordinate and check stationary items and raise purchase requests. Process business cards requests and office premises access cards.
• Receive incoming mails and manage company outgoing couriers.
  

Day to day responsibilities:

FRONT DESK OPERATIONAL ACTIVITIES

• Answering incoming telephone calls, assist callers, take and relay messages and transfer calls to concerned staff, update PABX contacts directory.
• Greet visitors, guests and attend them as appropriate in accordance with visitor’s policy. Make sure that visitors have been registered and provided with an office premises access card. Guide them in the right direction or meeting rooms.
• Maintain daily log of visitors in the office and control office access cards issuance and collection.
• Update contact information of office staff members / each department i.e. office extension number, mobile number and company email address.
• Maintain reception area tidy with support of office janitors and avoid unnecessary standing of staff members and visitors in reception area.
• Ensure company flyers, magazines or other brochures are placed in the visitors’ area properly.
• Provide visitors with an HSE guide to know exit routes in case of emergency.
  

INCOMING / OUTGOING MAILS

• Receive and sort mail delivers and maintain incoming and outgoing mail log every day.
• Inform concerned department / focal person to collect their incoming mail from reception and register.
• Manage outgoing mails, inform courier to collect pickups. Process mail invoices as required.