Front Desk Hospitality Agent

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same each property has a bespoke design and contains a mix of rooms suites and apartments. Though each Sonder is unique our mobile app allows guests to effortlessly navigate their stay. From checkin to checkout everything they need is just a tap away. To be better is a neverending pursuit and revolutions dont happen overnight. But together we can forever change the way people stay for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize motivate and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes sizes ages and styles and we pride ourselves on offering a hotellike service. Thats what youll own.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions how we conduct meetings how we communicate and how we treat each other. Its the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we out this article to find out more about our Culture and Principles.

Our Front Desk Hospitality Agents are the face of Sonder and who live our leadership principle of Extend Hospitality to All. This is one of the most versatile roles at the company and perfect for anyone who loves interacting with guests and finds fulfillment in creatively solving problems. You are a detailoriented individual who thrives on interacting with others supporting your fellow team members and satisfying guest requests throughout the day. If youre ready for an evolving and fastpaced environment that is focused on delivering amazing guest experiences wed love to hear from you!

AT SONDER YOU WILL:

• Be the face of Sonder and make an awesome first impression on our guests visitors and all internal and external partners.

• Guide guests through the technologyrich Sonder experience ensuring they are able to make the most out of their stay and use our tech features

• Utilize our digital communication systems to receive guest calls SMS and live chats and offer immediate support from the Front Desk

• Handle all guest interactions with the highest level of hospitality and professionalism accuracy and timeliness accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with services facility hours of operations directions etc.

• Assist building leadership with any administrative tasks required to keep all operations running smoothly

• Flex to support the backofhouse/Hospitality Agent team on a daytoday basis as needs arise through housekeeping quality audits inventory checks and minor maintenance and technology issues

• Ensure the maintenance cleanliness and organization of both guestfacing and back of house working spaces including lobbies office storage closets warehouse and others as assigned

• Support multiple Sonder properties throughout the local market as required

WHAT WE LOOK FOR:

• Personable guestcentric and positive; you love speaking with others in person and via phone email and chat

• Demonstrated experience working in hotels restaurants or other customerfacing hospitality service and/or customer experience roles

• Excellent problem solving skills with the desire to get it done for our guests

• Strong computer literacy and writing skills and comfort switching between multiple desktop and mobile applications

• Organized hardworking and detailoriented

• Thrives in a fast paced everchanging always challenging startup environment

• Ability to work effectively both in a team environment as well as independently

• Flexible schedule and open to working evenings weekends and holidays

• Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time

• Proficiency in languages other than English a plus

• This role requires regular access to a reliable smartphone for work purposes. (Expense reimbursement available)

• This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking walking public transportation scooter and/or other forms of transit that provide reasonable work associated transit times between locations)

Benefits

We offer attractive employee travel perks for any Sonder location as well as competitive stock health and lifestyle benefits. For eligible employees benefits may include:

• Competitive compensation

• Generous stock plan

• Medical dental and vision insurance (where applicable)

• Flexible vacation

• Wellness and volunteering days

• Annual free credits and discounts to stay in Sonders

• Workplace flexibility (for remotespecified positions only) #ABetterWaytoWork

Learn More About Sonder

• Corporate Responsibility & Sustainability

• Data Privacy Policy

• Blog: Sonder Stories

• Instagram: @sonderstays

Equal Opportunity

We are an equalopportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status disability status or any other classification protected by applicable state federal or local law. Extend Hospitality To All is one of Sonders Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees guests partners and communities feel safe respected included cared for and empowered.

As part of our commitment to creating a workplace open to all we have created Sonder Circles also known as employee resource groups. These groups aim to foster a diverse equitable and inclusive workplace aligned with the communities they serve.

If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to .