Enterprise Service Assurance Engineer

Role Overview:

We are looking for a skilled Enterprise Service Assurance Engineer to monitor analyze and ensure the smooth functioning of enterprise IT services and networks. The ideal candidate will have hands-on experience with MPLS circuits service monitoring tools and incident management in a fast-paced enterprise environment.

Responsibilities

• Monitor enterprise IT services networks applications and MPLS circuits to ensure high availability reliability and optimal performance.
• Perform troubleshooting for complex service incidents; detect investigate and resolve issues; conduct root cause analysis for recurring problems.
• Track measure and report on SLAs and KPIs including latency packet loss and uptime of MPLS and other critical network services.
• Serve as a customer-facing point of contact for service incidents updates and escalations ensuring clear and timely communication.
• Support change and configuration management; maintain accurate documentation of systems network topologies and dependencies.
• Analyze service performance plan capacity and recommend optimizations to prevent service degradation.
• Develop automation scripts and monitoring tools to streamline incident detection alerting and reporting processes.
• Collaborate with IT teams vendors MPLS providers and customers to ensure seamless service delivery and issue resolution.
• Prepare detailed service health reports communicate incident status to stakeholders and participate in operational reviews.
• Implement process improvements to enhance service reliability efficiency and proactive monitoring.
• Stay updated on networking technologies MPLS cloud services and enterprise IT trends to support evolving business needs.

Required Qualifications & Skills:

• Bachelors degree in Computer Science IT or Telecommunications (required).
• 15 years of experience in network/service monitoring or service assurance roles.
• Must hold a valid UAE driving license.
• Location: Abu Dhabi UAE