End User Support
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Job Summary
JOB DESCRIPTION
JOB TITLE: Service Desk Engineer
JOB PURPOSE: L1 Support
QUALIFICATION: Diploma in Technology B.E/B. Tech or Equivalent
CERTIFICATIONS: CompTIA A or CompTIA N or any certificate from Microsoft
EXPERIENCE: 3 years
REPORTING TO: Service Delivery Manager
RESPONSIBILITIES (INCLUDES ALL TASKS):
-Ticketing Systems.
- Good practice of creating and deploying OS images.
- High skills of technical support.
- Good knowledge to use CMD commands.
-Experience to deal with VIP
- Good knowledge in networking with basic troubleshooting.
- Excellent problem-solving and analytical skills.
- Good Experience in managing AD
- Knowledge of DNS DHCP HTTP HTTPS and other protocols.
- Minimum certificate CompTIA A or CompTIA N
Mandatory Skills :
Arabic Speaker
DHCPDNSHTTPHTTPS CCMMDM
Required Experience:
Manager
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Intertec Systems is an IT services company headquarters in Dubai. We specialize in Retail, Banking, Insurance, and Healthcare organizations across Middle East and India. Intertec’s key capabilities include Digitalization of Business Operations, IT Services and Operations, Hybrid IT, S ... View more
