EN Doorman

Doorman

• Greets all guests and visitors warmly upon arrival and departure ensuring a positive first impression at all times.
• Opens and closes doors for guests assisting with entry and exit in a courteous and professional manner.
• Assists guests with luggage and coordinates with the Bell Desk when required.
• Provides information regarding hotel facilities services and directions to guests.
• Ensures the entrance area is clean organized and presentable at all times.
• Coordinates with Security and Front Office teams to ensure guest safety and smooth operations.
• Assists in managing traffic flow at the entrance including taxis and private vehicles.
• Responds promptly to guest inquiries requests and complaints and escalates when necessary.
• Maintains awareness of daily events VIP arrivals and in-house activities.
• Reports any suspicious activity or safety concerns to Security immediately.
• Ensures adherence to grooming standards and maintains a professional appearance at all times.
• Provides support during busy periods and special events as required.
• Passes all relevant information to the next shift to ensure continuity of service.

Qualifications :

• High school diploma or equivalent with previous experience in hospitality customer service or a similar role in a hotel environment preferred.
•  Strong communication and interpersonal skills with a professional appearance and the ability to provide courteous and efficient service to guests; additional language skills are an advantage.
• Physically fit able to stand for extended periods work flexible shifts and demonstrate basic knowledge of hotel services safety and security procedures.

Remote Work :

No

Employment Type :

Full-time