Emirati Receptionist Female-Abu Dhabi

We are seeking a professional and courteous Emirati receptionist to join our medical center team. The ideal candidate will possess strong communication skills in both Arabic and English have a keen eye for detail and demonstrate a commitment to providing exceptional patient care. This role is vital for ensuring smooth operations within the medical center and delivering a positive experience for patients and visitors.

1. Patient Interaction:
   

   • Greet patients and visitors with a warm and professional demeanor.
     
   • Assist patients with checkin and checkout procedures.
     
   • Provide information about the medical center s services policies and procedures.
     

2. Appointment Management:
   

   • Schedule reschedule and cancel patient appointments efficiently.
     
   • Manage physician schedules and coordinate appointment times.
     
   • Ensure accurate and timely appointment reminders for patients.
     

3. Communication:
   

   • Answer and manage phone calls addressing patient inquiries and directing calls to appropriate staff.
     
   • Communicate effectively in both Arabic and English to accommodate a diverse patient population.
     

4. Administrative Tasks:
   

   • Maintain and update patient records in the electronic health records (EHR) system.
     
   • Handle patient correspondence including mail faxes and emails.
     
   • Perform general office duties such as filing data entry and managing office supplies.
     

5. Insurance and Billing:
   

   • Verify and process patient insurance information and claims.
     
   • Assist with billing inquiries and manage patient account transactions.
     
   • Provide information regarding payment options and financial policies.
     

6. Referral Coordination:
   

   • Schedule and coordinate patient referrals to specialists and other healthcare providers.
     
   • Ensure all necessary documentation and information are accurately conveyed.
     

7. Compliance and Confidentiality:
   

   • Adhere to local healthcare regulations including HIPAA and UAE privacy laws.
     
   • Ensure patient confidentiality and secure handling of medical records.
     

8. Office Environment:
   

   • Maintain a clean organized and welcoming reception area.
     
   • Address any patient or visitor concerns promptly and professionally.