E-commerce Consultant

You are the one we’re looking for if you have:

• Fluency in English and German both written and verbal
• Minimum 2 years of experience in e-commerce and/or customer support role is a must
• Minimum 6 months of experience in technical support or related role
• Patience, empathy, and a customer-centric approach to handling customer inquiries
• Excellent communication skills, both written and verbal, with great active listening skills
• Great analytical and problem-solving skills to identify root causes and provide adequate solutions
• Strong computer skills and proficiency using CRM software’s, ticketing systems and other customer support tools
• Team player with great attitude with the ability to work independently
• Flexibility to work in shifts and bank holidays which will be compensated according the country’s policy
• Good knowledge of heavy machinery and construction equipment