Desktop Support Engineer - Hospitality

Company Overview

Intertec Systems is a leading IT services company with headquarters in Dubai and operations across the Middle East and India. Established in 1991 Intertec specializes in Retail Banking Insurance and Healthcare sectors. With key capabilities in digitalization of business operations IT services and cybersecurity the company is known for its commitment to employees and customers. Intertec regularly invests in research and development to fortify its service offerings.

Job Overview

We are seeking a skilled Desktop Support Engineer to join our team at Intertec Systems for our Hospitality client sector. Based in Dubai this is a full-time mid-level position where the primary focus will be providing technical support and troubleshooting services to end users. The ideal candidate will have demonstrable experience in handling support requests and managing relevant IT systems including Active Directory and Office 365.

Qualifications and Skills

• Proficiency in troubleshooting diverse hardware and software issues to ensure seamless IT operations.
• Experience in providing effective technical support and advice to end users in a professional setting.
• Strong familiarity with managing and administering Active Directory user accounts and permissions.
• Proven skills in handling Office 365 applications to enhance end-user productivity and collaboration.
• Ability to handle technical issues independently and escalate complex ones judiciously when necessary.
• Excellent verbal and written communication skills to deliver clear and precise instructions and advice.
• Strong organizational and multitasking skills to manage multiple support requests efficiently.
• Commitment to maintain strong knowledge of emerging technologies relevant to desktop support and user services.

Roles and Responsibilities

• Provide desktop support and troubleshooting services to end users in the office and remotely as needed.
• Manage and monitor user accounts and system access through Active Directory to ensure secure operations.
• Install configure and update software applications including Office 365 to support employee productivity.
• Handle IT helpdesk queries promptly and efficiently to minimize downtime and ensure user satisfaction.
• Document and track all support requests and resolutions to identify and address common issues.
• Collaborate with the IT team to facilitate smooth IT operations and ensure alignment with company objectives.
• Stay updated with industry trends and technology advancements to provide insights and proactive solutions.
• Assist in maintaining IT policies procedures and best practices within the organization.