Customer Support Agent

We are looking for a dedicated and customer-focused Customer Support Agent to join our crypto exchange team in Dubai. You will be the first point of contact for users ensuring a seamless experience by resolving inquiries efficiently and maintaining high service standards.

Position: Customer Support Agent (Crypto Exchange)
Location: Dubai (On-site)

Key Responsibilities:

• Provide timely and professional support to users via live chat email and ticketing systems.
• Assist customers with account issues deposits/withdrawals KYC verification and trading-related queries.
• Troubleshoot technical issues and escalate complex cases to relevant teams.
• Maintain a high level of customer satisfaction through clear and effective communication.
• Monitor support queues and ensure all requests are handled within defined SLAs.
• Collaborate with compliance product and technical teams to resolve user issues.
• Identify recurring issues and suggest improvements to enhance user experience.
• Stay updated on platform features crypto market trends and internal processes.
  
  

Requirements:

• Previous experience in customer support within crypto services.
• Strong understanding of cryptocurrency exchanges wallets and basic trading concepts.
• Excellent communication skills in English (additional languages are a plus).
• Experience with support tools such as Zendesk Intercom or similar platforms.
• Ability to handle high-volume support environments and work under pressure.
• Strong problem-solving skills and attention to detail.
• Willingness to work in shifts including weekends if required.
• Proactive patient and customer-oriented mindset.

What We Offer:

• Opportunity to work in Dubais fast-growing crypto industry.
• Dynamic and collaborative work environment.
• Career growth and learning opportunities

To apply for this position and to explore many other exciting opportunities visit and apply through our career page: AEDper month (depending on experience)