Customer Success Associate

Customer Success Associate
Location: Dubai UAE

Role summary
As a key member of our regional team you will be responsible for managing and expanding existing client relationships across the financial services sector. Acting as a strategic business partner youll focus on client retention upselling and cross-selling Payoneers suite of solutions. This role requires a consultative approach a deep understanding of our products and partner networks and the ability to identify new opportunities based on client needs and market trends.

What youll do

• Manage existing client relationships with a consultative and strategic approach to drive retention upsell and cross-sell opportunities.

• Develop a strong understanding of Payoneers services and partner network to address client needs and drive value.

• Consistently aim to exceed strategic and financial performance targets.

• Act as the voice of the customer internally collaborating with sales marketing partnerships operations and product teams.

• Share market insights including customer feedback competitor analysis and local trends to inform internal strategy.

• Support the development of Payoneers financial services capabilities and help shape and execute a regional go-to-market strategy.

• Collaborate cross-functionally to create and deliver compelling value propositions tailored to client needs.

Who you are

• Fluent in English with excellent verbal and written communication skills.

• Fluent in Russian or French and Arabic

• 2 years of experience in customer success business development or a related field.

• Strong commercial acumen with the ability to understand the business drivers that impact client performance.

• Data-oriented mindset with keen attention to detail and strong analytical skills.

• Comfortable making decisions in a dynamic environment and anticipating future client and market needs.

• Willingness and flexibility to travel both domestically and internationally as needed.

Bonus points

• Experience in the payments or banking industry.

• Familiarity with data analytics and business intelligence tools.

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Required Experience:

IC