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Customer Service Specialist (Emirati National)
Job Location:
Monthly Salary:
Experience Required:
Posted:
23 July 2026 (20 days ago)
Posted:
Application Deadline:
21 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are seeking two motivated and professional Emirati Nationals to join our high-performing call center this role you will serve as the primary point of contact for our customers providing exceptional support and ensuring a seamless service experience. This is an excellent opportunity for early-career professionals to grow within a prestigious organization.
Key Responsibilities
- Customer Support: Handle inbound and outbound calls emails and live chats professionally.
- Issue Resolution: Identify customer needs clarify information and provide immediate solutions or escalate complex issues to the relevant department.
- Data Management: Accurately update customer records and interaction details in the CRM system.
- KPI Performance: Meet and exceed individual performance targets including Average Handling Time (AHT) Quality Scores and Customer Satisfaction (CSAT).
- Product Knowledge: Maintain an up-to-date understanding of company products services and policies to provide accurate information.
Requirements
Requirements & Qualifications
- Nationality: Must be a UAE National (with Family Book).
- Experience: 12 years of experience in a call center customer service or administrative role.
- Education: Minimum of a High School Diploma; a Diploma or Bachelors degree in Business Administration Communications Marketing or a related field is preferred.
- Languages: Full fluency in Arabic and English (verbal and written).
- Technical Skills: Proficiency in MS Office (Word Excel Outlook) and familiarity with CRM software.
Core Competencies
- Excellent verbal communication and active listening skills.
- Patient and empathetic approach to handling customer complaints.
- Ability to multi-task prioritize and manage time effectively in a fast-paced environment.
- Strong problem-solving skills and a positive "can-do" attitude.
Benefits
- Competitive Salary: Starting at AED 10000 per month.
- NAFIS Program: Full eligibility for NAFIS monthly salary top-ups and pension contributions.
- Career Growth: Access to structured training programs and clear paths for internal promotion.
- Environment: Work in a modern office at Dubai Outsource City with a diverse and supportive team.
Company Industry
IT Services and IT Consulting
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
