Customer service Russian speaking
Posted on :
06-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2502263
- Call Center Operations: Manage incoming calls, offering prompt and precise assistance. Address customer inquiries, provide support regarding products and services, resolve issues, coordinate with other departments, and maintain accurate records and reports.
- Reporting: Compile monthly reports detailing sales figures, call volumes, customer complaints, inquiries, vendor relations, application usage, call quality, and agent performance assessments.
- Corporate Engagement: Generate sales leads, process orders, maintain customer follow-ups, manage payment transactions, coordinate with drivers, monitor stock levels, and handle returns and complaints.
- Application Management: Update product pricing, post on social media platforms promotions, and push notifications within the application. Oversee the addition of new inventory items.
- Order Processing: Facilitate order placements within the application, address related complaints, maintain communication with customers and partner butcheries.
- Logistics Oversight: Prepare logistics reports including renewal processes, fines, sticker distributions, order quantities, and travel distances.
- Procurement: Liaise with suppliers to manage communications and handle forecasting.
- Retail Coordination: Update pricing at co-ops and points of sale, manage item changes and additions, and produce daily reports.
- Social Media Engagement: Handle customer inquiries via social media platforms, contribute to content creation by posting updates and producing video content.
Employment Type
Full Time
Department / Functional Area
Key Skills
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