Customer Service Representative

Position: Customer Service Representative

Number of Vacancies: 2

Candidate MUST be in UAE

• Manage customer relationships by addressing inquiries complaints and service requests through calls emails chats and other communication channels ensuring timely resolution as per SLA.
• Take ownership of customer issues provide accurate information handle escalations and ensure a positive customer experience.
• Coordinate with internal departments suppliers and back-office teams to resolve customer concerns and ensure smooth service delivery.
• Process customer orders provide shipment updates handle Track & Trace requests and proactively communicate any delays or service exceptions.
• Maintain accurate customer records update master data coordinate product and pricing updates and ensure confidentiality of customer information.
• Support day-to-day customer management activities identify customer needs recommend suitable products and provide backup support to CSR colleagues.

Salary AED 4500 Visa Medical insurance air ticket