Customer Service Officer

Ensure chain of operations in the call center that works to understand customer problems and convey them/transfer them to the relevant work team or department. The Customer Service Executive will act as an intermediary, provide information on products/services, and resolve any issues that arise for our customers accurately and efficiently. They must be patient, empathetic, problem-solving, and communicative, ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high customer satisfaction.
the responsibility:
Always adhere to call center procedures and policies for all toll-free lines - inbound and outbound (South, DSA, Origins and DuserveFM).
To professionally handle customer calls according to company standards.
To transfer calls to specified departments depending on client/customer requirements.
For appropriate use of CAFM systems.
Providing personal customer service at the highest level.
Preparing and distributing monthly and daily reports and work reports to the implementation team.
Prepare various reports on service requests, incidents and work orders for the implementation team.
Building customer interest in the services and products provided by the company.
Qualifications: Higher secondary school or graduate
Knowledge, Skill and Ability: Intermediate knowledge of MS Office, email communication and CAFM systems.