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Customer Service Data Analyst - UAE National

Thales

Job Location:

Dubai - UAE

Monthly Salary: Not provided by the employer

Posted: 14 June 2026 (30+ days ago)

Application Deadline: 12 September 2026

Vacancies: 1 Vacancy

Job Summary

Location: Dubai United Arab Emirates

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds people cross borders energy become smarter and much more. More than 30000 organizations already rely on us to verify the identities of people and things grant access to digital services analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales has built a presence in the United Arab Emirates for over 35 years and today has over 300 employees. Thales in the UAE is part of our Middle East business that has 1800 people across Egypt Iraq Kuwait KSA Lebanon Oman Pakistan Qatar and UAE. Together we delivered technology for the Dubai metro the longest driverless metro network in the world and a fare collection system that processes up to 250000 transactions per day. We make UAE a safer place by providing secure electronic payment solutions cyber security systems and communications as well as security systems for Dubai International Airport and air traffic management and navigation systems for Abu Dhabis airport.

OVERALL PURPOSE OF THE JOB/ RESPONSIBILITIES

Part of the Solutions and Services BPA organization the Customer Service:

Coordinate the order treatment with appropriate internal costumers: Solution Sales Account Managers Project Manager SDM Finance departments.
Take total ownership on customers orders from the Purchase Order receipt to the delivery invoicing and cash collection.

MAIN ACTIVITIES / TASKS

Act as Main interface for Solution sales Account Managers (and customers for specific activities) finance and project management/SDM during order treatment process.

Organize kick off meeting (Engagement Review) at purchase order reception for large or nonrecurrent projects with all solution actors: Project Manager Solution Sales and Finance (Change Point or Oracle Engagement reviews)
Check customers Purchase orders (PO) and book it in Gemalto ERP order entry system to allow treatment from project manager.
Pos followup and invoicing in coordination with internal interfaces and customer a proactive mode
Relay information to/from customers versus project manager / solution sales
Support the credit management on customers overdue treatment with Solution Sales Account Management and Finance
Manage post sales activity for all solutions (on administrative standpoint)
Contribute to the shortterm backlog billing forecast exercise and its achievements.
Provide agreed reporting to Solutions Sales Customer Finance and BPA Management
Attend sales meetings customer meetings and delivery center steering committees when required.
Clean and update billing backlog to ensure billing on time.

Competencies and Skills:

Experience in Solutions & Services business to Mobile & Banking sectors
Sales administration and logistics (Payment Terms Taxes Customs Rules
System Tools: ERP tools IT Literate (Microsoft Pack Office
Good organization skills andi Rigor
Use to work in complex administrative structures.
Customer oriented & availability
Stress resistant
Good oral & written communication
Fluent English and Arabic

Education qualifications and special training

Degree in business or administration
1 to 3 years experience in similar position or Sales Administration
Must have experience in the digital banking industry.
Must have experience managing clients in CISMEA and South East Asia.

#LISB1

At Thales we provide CAREERS and not only jobs. With Thales employing 80000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here apply now!

Required Experience: