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Customer Relationship Executive

IDEMIA

Job Location:

Dubai - UAE

Monthly Salary: Not provided by the employer
Posted: 11 July 2026 (30+ days ago)
Application Deadline: 9 October 2026
Vacancies: 1 Vacancy
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Job Summary

At IDEMIA we aim to offer our employees a dynamic and exciting environment where you have opportunities for career growth and professional development.

Internal mobility is a great way for you to energize your career and to build your personal brand. Its also a great way to explore other functions professions or countries as IDEMIA operates in different businesses and in 50 locations around the world.

Purpose
This role executes the customer contract works internally and externally to maximize customer satisfaction through effective contract delivery and promotes revenue generation and profitability
Key Missions
  • Owns the first level customer relationship for all BAU (Business As Usual) activities including incoming requests and enquiries
  • Coordinates contract execution with all relevant stakeholders in order to ensure high level of customer satisfaction
  • Manages the end-to-end Sales Order Process for all customer order activities including stock management quoting and invoicing
  • Supports regulatory customer and internal compliance requirements
  • Manages customer queries and complaints to a satisfactory resolution
  • Supports Account Manager in relation to contract delivery
  • Supports internal requirements in relation to service delivery
  • Manages multiple small-medium size or complexity customer accounts with minimal support
  • Handles customer service inquiries requests and problems directly through a variety of mediums and also face to face able to manage these effectively
  • Uses internal tools and systems effectively
  • Gathers and reviews information trouble shoots and makes recommendations
  • Pepares and presents customer reports and presentations
  • Requires a general knowledge of the organization products and services
  • Provides leadership coaching and mentoring to entry level colleagues
  • Assesses needs and suggests or promotes alternative products services and solutions
  • Sells or promotes products or services
  • Organizes customer retention and growth trend documentation
    • Profile & Other Information

    Seize all the opportunities of our fast-paced environment. Expect the unexpected.

    Key Skills

    • Aeronautical
    • Anti Money Laundering
    • Attorney At Law
    • ABAP
    • Accident Investigation
    • Manufacturing
    Apply Now

    About Company

    IDEMIA
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    We make it safer and easier for people to pay, connect, be identified, access, travel and stay safe in the physical and digital worlds.

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