Customer Relations Coordinator
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Job Summary
The Customer Relations Coordinator is responsible for efficiently processing sales orders supporting sales managers in customer communications and coordinating cost-effective and timely transportation services. This role serves as a key link between customers sales logistics and finance to ensure smooth order fulfillment and high levels of customer satisfaction.
Key Responsibilities
Manage assigned customer accounts and provide end-to-end customer support from order recording through fulfillment
Process verify and post invoices delivery notes and packing lists accurately
Coordinate with the Finance Department and Customer Relations Manager to ensure accounts receivable records are accurate and up to date
Prepare generate and maintain reports for management review
Support the integration of suitable technology solutions to improve logistics efficiency and communication
Assess customer requirements and recommend appropriate transportation methods based on cost and delivery timelines
Address customer concerns and provide effective solutions to logistical challenges
Collaborate with internal departments to optimize logistics operations
Arrange shipment and transportation details with carrier agents and service providers
Develop and maintain strong relationships with carriers and customers
Perform general administrative tasks including filing data entry handling correspondence and answering calls
Communicate with clients and vendors via phone email and in person
Assist with audits fact-checking and resolution of discrepancies
Carry out additional tasks as assigned by management
Bachelors degree in commerce Accounting Supply Chain/Logistics or a related field
Minimum of 2 years of relevant experience in trading supply chain accounting logistics or a related field.
Experience within an OEM vehicle spare parts manufacturing environment is a strong advantage.
Certified Customer Relations or Customer Service Support training.
Advanced working knowledge of MS Excel
Basic accounting knowledge
Strong understanding of logistics and transportation coordination
High level of accuracy and attention to detail
Excellent record-keeping and reporting skills
Ability to work effectively in a fast-paced environment
Company Industry
IT Services and IT Consulting
Key Skills
- Revenue Cycle Management
- Marketing
- Public Relations
- Algebra
- MailChimp
- Media Relations
- Social Listening
- Relationship Management
- Customer relationship management
- Medicare
- Public Speaking
- Writing Skills
About Company
Black Pearl is a progressive, dynamic and well structured HR solution provider that offers permanent recruitment services, HR consultancy, psychometric assessments, coaching and also professional training services for clients from different corporate sectors in the Middle East. Like a ... View more
