Customer Care Representative - Mrsool

Provide professional customer care service and work directly with Customer Care Management to ensure proper customer service is being delivered.

Responsibilities

• Resolve service problems by clarifying the customers complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment and following up to ensure resolution.
• Maintaining a positive empathetic and professional attitude toward customers always.
• Ensure team collaboration as needed to accomplish excellent customer care.
• Collecting customer comments such as recurring problems system errors to report it to the team leads.
• Recommend potential services to management by collecting customer needs to set up better services.
• Follow Mrsools Quality Assurance procedures guidelines and policies.
• Preferred one year of experience in Customer service related jobs.
• Diploma or bachelors degree.
• Verbal and written communication

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