Customer Care Representative

Urgent requirement of Module Lead - Perm/Contract - Sydney

Requirements

• Assist the Project Manager in ensuring successful initiation, planning, execution, control and completion of a module through monitoring, tracking and analysing module control metrics
  
• Lead module development, production support and maintenance activities
  
• Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline
  
• Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated
  
• Must create functional and technical specification documents
  
• Should track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines
  
• Ensure analysts adhere to SLA/KPI/OLA
  
• Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner
  
• Able to lead and ensure project is in compliance with Software Quality Processes and within timelines
  
• Review functional and technical specification documents
  
• Serve as the single point of contact for the team to the project stakeholders
  
• Promote team work, motivate, mentor and develop subordinates
  
• Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix
  
• Very Good Communication Skills
  

Duration: Permanent / 6 Months and possible extension

Eligibility: Australian/NZ Citizens/PR Holders only

Assist the Project Manager in ensuring successful initiation, planning, execution, control and completion of a module through monitoring, tracking and analysing module control metrics Lead module development, production support and maintenance activities Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated Must create functional and technical specification documents Should track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines Ensure analysts adhere to SLA/KPI/OLA Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner Able to lead and ensure project is in compliance with Software Quality Processes and within timelines Review functional and technical specification documents Serve as the single point of contact for the team to the project stakeholders Promote team work, motivate, mentor and develop subordinates Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix Very Good Communication Skills Duration: Permanent / 6 Months and possible extension Eligibility: Australian/NZ Citizens/PR Holders