Customer Care Officer
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Monthly Salary:
Posted:
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Job Summary
Primary Functions:
Onboarding new customers (Pre/Post implementation)Conduct regular reviews with customersHandle customers enquiriesConduct health checkRetain customersConduct training cancellationNegotiate contract renewalUpsell packageManage OTRS Ticket In/Outbound CallControl room during office hoursPerform other duties as assigned by the General Manager.
Secondary Functions:
Maintaining a positive empathetic and professional attitude toward customers always.
Explain the different applications on our platform to customers and enhance Cartracks position as the technology partner of choice.
Train customers on how to derive the most value from our SoftwareasaService platform.
Ensure customer satisfaction and provide professional customer support.
Acknowledge and resolve customer complaints whilst ensuring they are always in the loop.
Responding promptly to customer inquiries and communicating with customers through various channels.
Providing feedback on the efficiency of the customer service process.
Identify opportunities to sell additional services and or Cartrack software applications to clients.
Compile daily efficiency and productivity reports.
Requirements:Diploma/Bachelors Degree in any field with outstanding academic performance or equivalent industry experienceExperience in customer in and computer communication and interpersonal and a positive player with a high level of energy and able to work independently.
Key Skills
- Computer Hardware
- Corporate Paralegal
- CNC
- Lab Technology
- Air Pressure Handling
About Company
Cartrack is a leading global provider of data analytic solutions for mobile asset management, asset recovery and workforce optimisation based on a proven Software-as-a-Service platform. Cartrack ranks among the 10 largest telematics companies globally. With an active subscriber base o ... View more
