CRM Specialist
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Job Summary
The CRM Specialist will play a key role in managing optimizing and developing the companys CRM systems to support customer acquisition retention and lifetime value growth. This position works closely with Sales Retention Marketing BI and Product teams ensuring data-driven decision-making and seamless customer journeys.
This role is ideal for someone with hands-on CRM experience in Forex CFD or financial services who enjoys working with data automation and performance metrics
Own and manage the CRM system including configuration workflows segmentation automation and upgrades
Ensure CRM stability accuracy and scalability across departments
Continuously improve CRM processes to increase efficiency and conversion rates
Analyze customer behavior lifecycle activity and trading patterns
Build and maintain CRM dashboards reports and performance metrics
Track and report on KPIs such as conversion rates retention churn and campaign performance
Minimum 13 years of CRM experience preferably within Forex CFD FinTech or financial services
Strong understanding of CRM workflows funnels and customer lifecycle management
Advanced Excel skills (mandatory); experience with large datasets
Strong analytical mindset with attention to detail
Join a growing international Forex broker with global exposure
Key role influencing revenue retention and customer experience
Dubai-based position with excellent lifestyle and career prospects
Opportunity to grow into CRM Lead / Head of CRM over time
Company Industry
IT Services and IT Consulting
Key Skills
- Junit
- Customer Service
- Freelancing
- Industrial Safety
- ACCA
- Arbitration
