CRM Manager

We are currently hiring CRM Manager for one of the leading Retail Client based in Dubai.

Duties and Responsibilities

• Drive and develop the CRM strategy to support the brands under the divisions umbrella to grow with a customer centric approach and marketing automation.
• Strategize Build the CRM Roadmap with set KPIs to improve the customer lifetime value
• Scope Generate insight into customer segments for use within business development and other CRM initiatives
• Campaign Management Support the management of business development activities by: Identifying growth cross sell up sell and retention opportunities within the database
• Customer Create and develop database segmentation profiles to enhance innovative customer information data solutions in line with business objectives
• Processes Closely monitor internal processes and capabilities of the Marketing Database to ensure data is securely managed via information and reporting
• Data Management Formulate implement and enforce proper data collection policies and procedures to support business goals and CRM vision.
• Strategic Input Liaise with key and senior stakeholders in order to maintain an evolution of information needs providing sound advice and recommendations with reports to support business goals.
• Profiling Establish the necessary criteria to proactively detect opportunities within the business and the database to streamline activity.
• Analyze evaluate the performance of published CRM content for recommendations for future CRM campaigns.
• Be a fresh thinker make suggestions and bring forth ideas to grow and expand the creative practice and bring to bear best in class work and thinking

Requirements and Qualifications

Proven track record of hand on experience in CRM

English speaking Arabic is a benefit

Strong communication skills

A profile that combines creativity technical and managerial skills

Proactive work ethic

Visa Medical Insurance and Family benefits

Remote Work :

No