Concierge Supervisor
Posted on :
07-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2696461
- Supervising the day-to-day operations of the concierge desk, including managing guest requests, luggage assistance, transportation arrangements, and tour bookings.
- Providing personalized assistance and recommendations to guests regarding local attractions, restaurants, and activities.
- Ensuring that all guest inquiries and requests are handled promptly and professionally, exceeding guest expectations.
- Training, coaching, and mentoring concierge team members to deliver exceptional service and maintain a positive attitude.
- Monitoring the performance of concierge staff, providing feedback, and addressing any performance issues or training needs.
- Coordinating with other hotel departments, such as front desk, housekeeping, and valet, to ensure seamless guest experiences.
- Handling guest complaints or concerns effectively, resolving issues in a timely and satisfactory manner.
- Maintaining an up-to-date knowledge of local events, attractions, and transportation options to assist guests effectively.
- Implementing and enforcing hotel policies and procedures related to concierge services and guest interactions.
- Collaborating with the hotel management team to develop strategies for improving guest satisfaction and loyalty.
Employment Type
Full Time
Department / Functional Area
Key Skills
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