Commercial Assistant

Location JAFZA Dubai UAE (Office-based)

Job purpose Provide sales administrative support and key-account coordination for Middle East markets (primary: Iraq Syria Jordan; secondary: GCC). Ensure accurate order handling timely deliveries and clear crossfunctional communication. SAP knowledge is a plus.

Core responsibilities

1. Order management: receive/validate POs enter orders in ERP/CRM (SAP helpful) track status prepare pro forma invoices and export paperwork liaise with warehouse/logistics and freight forwarders.
2. Key-account support: act as primary contact for assigned accounts follow up on orders/quotations support account reviews and promotions.
3. Commercial controls: monitor promotional budgets reconcile monthend trade promotions and credits track turnover by country.
4. Reporting & data: maintain customer master sales trackers and CRM; produce weekly/monthly reports (orders shipments revenue vs target receivables).
5. Cross-functional liaison: coordinate with Finance Quality Regulatory Supply Chain and Head Office; escalate issues as needed.
6. Process & compliance: recommend process improvements ensure SOP and export compliance support audits.

KPIs

• Order accuracy (target 98%)
• Ontime shipment confirmations
• Ordertodispatch lead time
• Report timeliness and accuracy
• Days Sales Outstanding (DSO) for assigned accounts
• Promotional budget variance

Requirements

• Education: Bachelors in Business Commerce Supply Chain or related.
• Experience: 23 years in sales coordination/order management (FMCG/food preferred); regional experience in Middle East required.
• Languages: English fluent; Arabic desirable.
• Systems: Advanced Excel; ERP/CRM experience required (SAP a strong plus); Power BI advantageous.

Skills & competencies

• Customer focus attention to detail clear communication organisation problemsolving teamwork.

Working relationships

• Internal: Sales Operations Warehouse Logistics Finance Quality Head Office.
• External: Distributors customers freight forwarders customs brokers.

Tools

• ERP/CRM (SAP preferred) Excel Outlook Power BI document management systems.