Collections Specialist

• Issue accurate and timely invoices to customers based on service agreements.
  
• Monitor customer account details for nonpayments delayed payments and other irregularities.
  
• Follow up on collect and allocate payments while maintaining detailed and accurate records.
  
• Resolve billing and customer credit issues in collaboration with the customer service and sales departments.
  
• Engage with customers to clarify any discrepancies and negotiate paymen arrangements if necessary.
  
• Prepare aging reports and track the status of accounts and balances.
  
• Meet defined department goals and activity metrics.
  
• Maintain a comprehensive ledger by updating account status records and collection efforts.
  
• Report to management on collection activities and account status.
  

Requirements

• Bachelor s degree in Finance Accounting or a related field.
  
• Minimum of 2 years of experience in collections accounts receivable or a similar role preferably in a B2B SaaS environment.
  
• Strong understanding of billing and financial concepts.
  
• Excellent communication skills both verbal and written with the ability to negotiate and resolve conflicts effectively.
  
• High level of accuracy efficiency and accountability.
  
• Proficient in MS Office and familiarity with accounting software.
  
• Demonstrated ability to work independently and as part of a team.
  
• Proactive and organized approach to problemsolving and time management.
  
• Experience with CRM and ERP systems.
  
• Familiarity with SaaS business models and their financial dynamics.
  

Benefits