Coffee Machine Technician

Job Description: Coffee Machine Technician

Position Overview: The Coffee Machine Technician plays a vital role in ensuring the proper functioning and maintenance of coffee machines used in various settings including cafes restaurants offices.This position involves installing repairing and servicing coffee machines as well as providing technical support and training to customers and colleagues. The role requires strong mechanical skills technical knowledge of coffee machine systems and a commitment to delivering highquality service to customers.

Key Responsibilities:

1. Installation and Setup:

   • Install and set up coffee machines at customer locations ensuring proper placement connection to water and power sources and calibration of settings.
     
   • Conduct initial testing and quality checks to verify that the machine is functioning correctly and producing the desired coffee quality.
     

2. Maintenance and Repair:

   • Perform routine maintenance tasks on coffee machines including cleaning descaling and replacing worn or faulty parts.
     
   • Diagnose and troubleshoot technical issues with coffee machines such as malfunctioning pumps heating elements or brewing mechanisms.
     
   • Conduct repairs and adjustments to restore coffee machines to optimal performance following manufacturer guidelines and safety protocols.
     

3. Technical Support:

   • Provide technical support and assistance to customers over the phone via email or in person troubleshooting issues and offering solutions to resolve problems.
     
   • Educate customers on proper usage maintenance and care of their coffee machines including tips for optimizing performance and prolonging lifespan.
     

4. Inventory Management:

   • Maintain an inventory of spare parts tools and supplies needed for servicing coffee machines ensuring adequate stock levels to support repair and maintenance activities.
     
   • Order replacement parts and supplies as needed coordinating with suppliers and internal teams to ensure timely delivery.
     

5. Training and Documentation:

   • Train customers and staff members on the operation maintenance and troubleshooting of coffee machines either individually or through group training sessions.
     
   • Document service activities including repairs performed parts replaced and maintenance tasks completed using appropriate forms or digital systems.
     

Qualifications and Skills:

• High school diploma or equivalent; technical certification or apprenticeship in appliance repair electrical engineering or a related field is preferred.
  
• Proven experience as a technician servicing coffee machines or similar equipment with a strong understanding of espresso machines drip brewers and other types of coffee equipment.
  
• Proficiency in diagnosing and repairing mechanical electrical and plumbing issues related to coffee machines.
  
• Strong problemsolving skills and the ability to work independently to troubleshoot and resolve technical issues.
  
• Excellent communication and customer service skills with the ability to explain technical concepts clearly to nontechnical individuals.