Cluster Asst Learning and Development Manager

• Consistently offer professional, friendly and engaging service
• Facilitate all Company training programs and ensure standards are followed
• Provide on-going coaching and guidance for departmental Trainers or department Leaders to ensure consistency of quality training
• Ensure all training material is up to date
• Coordinate all training seminars
• Act as an internal performance consultant, involved in facilitating departmental meetings, focus groups and team-building activities as required
• Partner with external organizations who provide support for the hotel's learning strategy
• Ensure all team member training, documentation and testing is completed in the required time frame
• Create and develop training materials and programs to meet the needs of the hotel
• Follow outlet policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned
  

Qualifications

• Previous leadership experience in a related field required
• Previous Hotel experience preferred
• Excellent interpersonal, communication and organizational skills
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times