Client Relationship Management Analyst (UAE Nationals Only)
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Job Summary
Client Relationship Management - Analyst (UAE Nationals Only)
Location:Dubai UAE
Marsh is seeking a motivated and detail-orientedClient Relationship Management - Analystto join our dynamic team. This role isexclusively open to UAE nationalsand offers a unique opportunity to contribute to enhancing client satisfaction and loyalty through exceptional support and insightful analysis.
About the Role:
As a Client Relationship Management Analyst you will collaborate closely with various internal departments to ensure client needs are met efficiently and effectively. You will play a key role in analyzing client data identifying opportunities for improvement and supporting the delivery of outstanding client service.
Key Responsibilities:
Serve as the primary point of contact for the client relationship management team promptly addressing inquiries and resolving issues to ensure a positive client experience.
Analyze client data and feedback to uncover trends insights and opportunities to enhance service delivery and client engagement.
Prepare and present regular reports on client satisfaction metrics account performance and relationship health to management and stakeholders.
Collaborate with cross-functional teamsincluding sales marketing and operationsto align client needs with company offerings and initiatives.
Identify and recommend process improvements to optimize client relationship management practices and increase operational efficiency.
Maintain accurate records of client interactions feedback and action items within the CRM system to ensure continuity and accountability.
Stay updated on industry trends competitor activities and best practices to contribute to strategic planning and innovation.
What Were Looking For:
Bachelors degree in Business Administration Marketing or a related field.
1-3 years of experience in client relationship management customer service or a similar analytical role.
Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
Excellent verbal and written communication skills with a focus on building relationships and influencing stakeholders.
Proficiency in Business Intelligence tools such as Power BI and Qlik Sense along with Microsoft Office Suite (Excel PowerPoint Word).
Ability to work both independently and collaboratively in a fast-paced environment.
Strong organizational skills and meticulous attention to detail.
What Sets You Apart:
A proactive mindset with a commitment to delivering high-quality work.
Exceptional interpersonal skills to collaborate effectively with team members and stakeholders.
A genuine passion for enhancing client experiences and contributing to the success of the client relationship management team.
Important Notice:
This position isopen exclusively to UAE nationalsin line with our commitment to support Emiratization initiatives.
Required Experience:
IC
Key Skills
- Active Directory
- Customer Service
- End user
- Access Points
- Deskside Support
- Windows
- SCCM
- Troubleshoot
- User Accounts
- Desktop
- PC
- Backup
- Setup
- hardware
- Technical Support
About Company
Veritas provides commodity trading and risk advisory to optimize trading strategies and operations by harnessing CTRM systems, advanced analytics, and AI.
