The Client Relations Officer oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.
Responsibilities:
Providing clients and professional partners with license related information in line with organizational time-frames and guidelines
Issuing quotes and providing license related documentation to clients and professional partners
Monitoring and updating the CRM system regularly when managing a portfolio of work
Accurately analyzing the content of all documentation such as passports, application forms and resolutions
Responding to all partners and clients emails and queries on a range of scenarios faced by licensees
Delivering exceptional levels of customer service, ensuring IFZA s reputation and integrity is maintained
Fostering long lasting business relationship with clients and professional partners
Handling complaints and finding optimal solutions to ensure clients happiness and retention
Operating closely with sales, finance, and renewals departments
Performing other job-related duties as assigned by Management
Requirements
Full English proficiency is required
Additional spoken languages are a plus
Intermediate computer literacy is required e.g., MS Office
Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face-to-face interactions
Strong attention to details
Industry knowledge relating to licensing, amendments, cancellations, and immigration processes is advantageous but not mandatory
Customer Service and Client Relationship Management experience is advantageous
Benefits
As an employee of IFZA, you can expect:
- 24 annual leave days
- Annual flight home
- Life insurance plan
- Medical insurance plan (with the option to upgrade at your own cost)
- Bonus scheme (in relevant departments)
- Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
- Invitations to participate in various company functions, staff events, and department team building events
- Opportunities to learn, develop and grow with the organization
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