Senior Officer- Legal & Police OPS (Emiratised Role)
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Salary Not Disclosed
1 Vacancy
Job Description
JOB PURPOSE:
- Assist in completion of all police & Legal request as per SOP by providing operational services and support.
- Receive fraud related enquires and investigate the case with required details like FAB card (Debit/Credit /prepaid card transaction) Account related transaction/ Pay it Wallet transaction CC TV footage request by coordinating with internal FAB fraud departments and stakeholders.
- Back office support to all UAE branches and departments for Accounts openings & account Maintenance related activities for Retail ELITE & GPB (ISL & Conventional ) segment.
KEY ACCOUNTABILITIES:
Policies Systems Processes & Procedures
- Follow all relevant departmental policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
- Always demonstrate compliance to organizations values and ethics to support the establishment of a value drive culture within the bank.
Continuous Improvement
- Contribute to the identification of opportunities for continuous improvement and sustainability of systems processes and practices considering global standards productivity improvement and cost reduction.
Reporting
- Assist in the preparation of timely and accurate statements and reports to meet department requirements policies and quality standards.
Qualifications :
- Bachelor degree
- High School / Diploma in any discipline. 1 2 years experience in customer services / Call Centre. Candidate without experience will also be considered.
- Minimum 1 year experience (Preferable legal experience)
- Good Knowledge of bank policy and procedures
- Excellent communication skill in English &/ Arabic
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
