Call center executive

Ensure a call center chain of operations that understands the customer's concern and conveys it to the relevant operating team or department. The Customer Service Executive will be a go-between, providing information on products/services and resolving any customer issues accurately and efficiently. They must be patient, empathetic, problem-solving, and communicative, ensuring excellent service standards, efficiently responding to customer inquiries, and maintaining high customer satisfaction.
the responsibility:
Always adhere to call center procedures and policies for all 800 telephone lines - inbound and outbound (South, DSA, Origins and DuserveFM).
To professionally handle customer calls in accordance with company standards.
To transfer calls to specified departments depending on client/customer requirements.
For appropriate use of CAFM systems.
Providing personal service to customers at the highest level.
Preparing and distributing monthly and daily reports to the implementation team.
Preparing various reports on service requests, incidents, and work orders for the implementation team.
Building customer interest in the services and products provided by the company.
Qualifications: High school or university
Knowledge, Skill and Ability: Intermediate knowledge of Microsoft Office programs, email communication, CAFM systems.