Business Insights Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

At Caterpillar werecommittedto our customers who build a better more sustainable world with our products services and solutions. We understand and show the value of why they should choose us. Were exploring new ideas and opportunities innovatingto discover the breakthroughs necessary for tomorrows it all we areone team creating and delivering world-class products services and solutions superior to the competition. Learn more about theCaterpillar Experience.

We are looking for a Business Insights Manager to join our Strategy Growth and Transformation team within one of Construction Industries newly formed divisions: Customer Solutions Growth Regions. The division is regionally focused on Africa the Middle East Eurasia Asia (excluding Japan) and Latin America (LATAM) and organized into three functional areas: Customer Facing Customer Solutions and Business Enablers.

This role is part of the Customer Solutions team the engine of our businessdriving growth by delivering tailored territory-specific solutions that solve customer pain points accelerate decision-making and enable profitable sales execution.

About Strategy Growth and Transformation Team

The team provides Data and insights forexecutive decision making and sales execution - ensuring that we are delivering our internal and external commitments as we set up the organization. We are responsible for driving accountability for results in Caterpillar and the Caterpillar dealer network. The team uses both structured and innovative problem solving to define opportunities and are centre of excellence for key strategic projects to drive results.

As the Business Insights Manager you will lead the development of timely executive ready yet granular insights to enable decision making accountability and results.

Role Definition:
Leads one or more consulting engagement modules to understand analyze develop and recommend Strategy & Planning (S&P) solutions as a divisional lead or for a business segment.

What You Will Do (Responsibilities):

• Leads analyses and solution development for key S&P engagement module(s) as a divisional lead or for a business segment; performs more complex activities

• Works closely with clients to define the business problem issues and planned approach for one or more S&P engagement components as a divisional lead or for a business segment

• Oversees performance of S&P engagement data collection research and reporting activities and staff as a divisional lead or for a business segment. Coaches junior team members and clients

• Provides recommended S&P solutions. Works with senior consultants / managers to develop and deliver client presentations as a divisional lead or for a business segment

What Will Put You Ahead (Preferred Skills):

What You Have (Basic Skills Required):

Global Perspective: Knowledge of issues opportunities and challenges for conducting business in the international marketplace; ability to apply global perspectives appropriately in a wide range of situations.

Level Working Knowledge:

• Conducts business with one or two other countries.

• Follows policies and procedures governing business activities with another country.

• Obtains information regarding operational issues of other countries when making business decisions.

• Assesses key legal regulatory and financial issues specific to a particular country.

• Recognizes behaviors that promote or stunt effective relationships in that country; acts accordingly.

Planning: Tactical Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term) tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.

Level Extensive Experience:

• Develops refines and communicates tactical plans for own responsibilities.

• Provides the right level of detail as input for strategic plan development.

• Demonstrates the value and necessity of linking tactical plans to overall strategic plan.

• Ensures attention to the detail and dependencies of existing departmental-level plans.

• Plans for allocation of resources in line with unit goals technical and business objectives.

• Ensures the planning process is integrated with the overall business plan.

Consulting: Knowledge of techniques roles and responsibilities in providing technical or business guidance to clients both internal and external; ability to apply consulting knowledge appropriately.

Level Extensive Experience:

• Analyzes and fully documents client requirements.

• Applies experience to developing and executing multiple consulting assignments.

• Works with client to identify alternative solutions and associated pros and cons.

• Prepares proposals and presentations for a consulting opportunity.

• Manages all aspects and phases of a consulting relationship.

• Monitors consulting assignments versus expectations.

Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.

Level Extensive Experience:

• Reviews others writing or presentations and provides feedback and coaching.

• Adapts documents and presentations for the intended audience.

• Demonstrates both empathy and assertiveness when communicating a need or defending a position.

• Communicates well downward upward and outward.

• Employs appropriate methods of persuasion when soliciting agreement.

• Maintains focus on the topic at hand.

Strategic Thinking: Knowledge of the importance of big picture thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

Level Working Knowledge:

• Implements the groups go-to-market strategy.

• Raises awareness of potential strategic alliances and partnerships.

• Explains elements of the strategy to others and encourages questions.

• Monitors marketplace trends opportunities and vulnerabilities; reports findings.

• Makes sound recommendations when faced with complex and contradictory alternatives.

Visioning: Understanding of the value of articulating an intended business outcome and ability to create and communicates a vision of the organization that motivates others to superior performance.

Level Working Knowledge:

• Reinforces and reiterates linkages between the teams work and the vision.

• Makes decisions grounded in relevant tenets of the vision.

• Eliminates from consideration those scenarios that are inconsistent with the vision.

• Inculcates new group members in the organizational vision and values.

• Surfaces constructive dissent.

Stakeholder Management: Knowledge of stakeholder management techniques; ability to systematically identify stakeholders analyze their needs and expectations and implement various tasks to engage with them.

Level Extensive Experience:

• Evaluates stakeholder profiles roles claims and interests in an organization and how these may conflict.

• Consults stakeholders in identifying opportunities for strategic change while evaluating the strategic choices available to an organization.

• Manages conflicting stakeholder priorities when implementing strategic-change initiatives.

• Oversees business operations and resource allocation with strategic objectives and the drivers of shareholder and stakeholder value.

• Reviews professional values and ethical judgment in all aspects of work.

• Oversees key client reviews to assure service and stakeholder satisfaction.

Consulting Process & Tools: Knowledge of consulting process; ability to engage in planning sales conducting research and analysis finding solutions and preparing recommendations.

Level Extensive Experience:

• Effectively manages projects ensuring objectives deadlines budgets are met by team members.

• Works with client to determine handover process to ensure skills transfer sustainability of results and appropriate knowledge capture.

• Monitors and measures client satisfaction ensuring quality of own deliverables and those of team.

• Applies knowledge tools and technical expertise as evidenced by the creation of noted value to clients that is tailored to their specific needs.

• Selects and uses appropriate diagnostic tools methods and techniques and actively seeks out new and appropriate tools.

• Identifies quantifies and manages issues impacting on project delivery.

Additional Information:

• Must be able to travel up to 25% (Domestic & International)

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities duties and effort required of employees assigned to this job. At the discretion of management this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act.

About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gasturbinesand diesel-electric locomotives. For 100 yearswevebeen helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed. Caterpillar does business on every continent principallyoperatingthrough three primary segments Construction Industries Resource Industries and Energy & Transportation and providing financing and related services through our Financial Products segment.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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