Bilingual Technical Customer Support Agent

Are you fluent in both English and French

Do you enjoy solving technical problems while delivering world-class customer service

We are hiring a Bilingual Technical Customer Support Agent to support Canadian customers across technical platforms email services and marketing campaigns.

This is not a basic call center role.

This is an opportunity to become a trusted technical advisor to clients while working in a structured measurable and growth-focused environment.

If you are organized tech-savvy customer-focused and confident speaking both English and French we want to meet you.

What Youll Be Doing

Technical & Customer Support

• Handle inbound calls and emails in both English and French
• Troubleshoot technical issues and guide customers to resolution
• Take full ownership of customer cases from start to finish
• Log all interactions accurately in our ticketing system
• Meet SLAs and quality standards while maintaining a professional empathetic tone
• Build rapport with new and existing customers

Email & Platform Support

• Assist with email setup password resets forwarding and troubleshooting
• Support clients using email relay tools (tracking analytics delivery log review)
• Help customers improve email deliverability and list quality

Campaign & Reporting Support

• Assist with campaign setup and monitoring
• Support post-campaign follow-ups
• Help prepare basic performance reports
• Maintain accurate campaign data
• Collaborate with internal tech and operations teams

What Were Looking For

Required:

• Fluent in both English and French (verbal and written)
• 23 years customer service experience
• Strong technical troubleshooting ability
• Comfortable speaking on the phone with international clients
• Strong multitasking and organization skills
• Professional friendly solution-oriented mindset
• Ability to ask probing questions and identify root causes

Nice to Have (Not Required):

• Experience in technical support or call centers
• Experience with ticketing systems or CRM tools
• Experience with email platforms or campaign tools
• Background in communications marketing or related field

To apply please send:

• Your updated resume
• A short voice recording (12 minutes) introducing yourself in English and in French
• A brief paragraph describing your technical support experience
• Subject line: Bilingual Technical Support Your Full Name

Applications missing voice recordings will not be reviewed.