Banquet Manager

Engaging service delicious cuisine and distinctive surroundings make every special event at Rixos Hotels a truly memorable affair. As Banquet Manager you will liaise between multiple departments to ensure the success of every group function and model exceptional service and leadership skills among your team.

Responsibilities

• Consistently offer professional friendly and engaging service
• Lead and manage the Banquet team in all aspects of the department and ensure service standards are followed
• Address guest concerns and react quickly and professionally
• Train Supervisors in the absence of a trainer
• Provide coaching and support including conducting performance evaluations
• Support the recruitment of Banquet team members
• Balance operational administrative and Colleague needs
• Conduct regularly scheduled departmental meetings
• Work closely with the Culinary and Stewarding team to ensure all banquet meeting requirements are in place
• Work with the Conference Services & Catering department to ensure that revenues and guest satisfaction levels are maximized
• Manage the departmental budget
• Scheduling and payroll support for the Banquet department
• Follow outlet policies procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications :

• Minimum of 23 years of Food & Beverage Banquet Catering or Conference Services experience preferably in a luxury or upper-upscale hotel
• Previous supervisory or leadership experience in a banquet or events environment preferred
• College degree in Hotel Management Hospitality Restaurant Management or a related field preferred
• Previous food and beverage or culinary training preferred
• Previous guest relations or luxury service training preferred
• Food handler and responsible alcohol service certification required as applicable
• Previous experience with hotel Point of Sale Systems
• Proficiency in Microsoft Office and general computer applications
• Strong knowledge of banquet service styles event setups and food and beverage operations
• Ability to read and interpret Banquet Event Orders and function sheets accurately
• Knowledge of staffing requirements for various types of banquet functions
• Strong communication organization and problem-solving skills
• Ability to provide clear and effective written and verbal direction
• Ability to work well under pressure and effectively manage multiple priorities
• Strong guest service orientation with a passion for luxury hospitality
• Ability to lead by example and motivate colleagues to achieve service excellence
• Familiarity with food and beverage cost controls preferred
• Fluency in a second language is an asset
• Ability to work on a flexible schedule including evenings weekends holidays and varying event schedules
• Ability to stand walk bend lift and remain active for extended periods throughout the workday

Remote Work :

No

Employment Type :

Full-time