Automotive Service Manager

We are looking for a Automotive Service Manager to lead our aftersales and service operations ensuring every customer receives a reliable transparent and professional experience after purchasing their vehicle. This role is central to maintaining trust managing complaints effectively and overseeing car servicing and aftercare operations.

The ideal candidate will have strong leadership qualities hands-on experience in automotive service management and the ability to balance customer satisfaction with operational efficiency.

Aftersales & Complaints Handling

• Oversee all aftersales operations including service bookings warranty claims and complaint resolution.

• Act as the escalation point for customer complaints ensuring fair fast and professional handling.

• Maintain strong relationships with customers to build loyalty and repeat business.

Workshop & Service Management

• Manage day-to-day service operations from routine maintenance to major repairs.

• Coordinate with mechanics inspectors and service advisors to ensure timely and high-quality work.

• Monitor turnaround times and ensure efficient scheduling of service bays.

• Ensure parts availability and liaise with suppliers when required.

Team Leadership & Processes

• Lead train and mentor the service and aftercare team to maintain high standards.

• Set and implement service policies SOPs and complaint-handling procedures.

• Drive improvements in customer satisfaction and operational performance.

Performance & Reporting

• Track KPIs such as service turnaround times complaint resolution rates and customer satisfaction scores.

• Prepare reports on service performance recurring issues and improvement strategies.

• Recommend and implement initiatives to enhance the aftersales experience.

• Minimum 5 years of experience in service management within the automotive industry preferably in the UAE.

• Strong understanding of used car aftersales complaints handling and workshop management.

• Proven leadership and people management skills.

• Excellent communication negotiation and conflict-resolution abilities.

• Proficiency in CRM systems and workshop management tools.

• Fluency in English; Arabic is an advantage.

• Competitive Salary:AED

• Work Visa sponsorship

• Medical insurance

• 30 days of paid annual leave

• Supportive team culture and modern facilities

• Full-time on-site position (UAE-based)

Take charge of the full aftersales cycle from servicing to complaints.
Join a dealership focused on quality trust and long-term customer relationships.
Lead a motivated service team where your decisions drive customer satisfaction.
Build a career with a stable growth-oriented automotive group.