Associate Relationship Manager

Job Objective

To drive sales performance and maximize revenue by executing real estate sales transactions building lasting client relationships and ensuring exceptional customer service. The roles scope and responsibilities expand based on experience and seniority from supporting sales initiatives to independently managing high-value clients and international portfolios.

All levels (core responsibilities):

• Manage and convert incoming leads into successful transactions as per the approved sales plan.
• Negotiate and finalize terms of sales agreements in line with company policies.
• Build and nurture strong relationships with brokers agents and clients to enhance customer satisfaction.
• Maintain accurate and timely sales reports; review progress and recommend strategies to achieve targets.
• Ensure all sales documentation and CRM entries are accurate and updated.
• Generate and maintain a strong sales pipeline through networking market research and client engagement.
• Conduct market surveys and provide insights on competitive trends.
• Respond to client queries promptly and professionally.
• Uphold compliance with company policies rules and HSE requirements.
  

Role differentiations by level:

Associate Relationship Manager Sales

• Support senior colleagues in managing client accounts and negotiations.
• Focus on lead qualification client onboarding and preparing sales documentation.
• Contribute to market research and competitive analysis.
• Gain exposure to cross-department collaboration (marketing operations finance).
  

Relationship Manager Sales

• Independently manage assigned client accounts and broker relationships.
• Drive sales performance against individual and team targets.
• Develop sales strategies for allocated assets and markets.
• Provide advisory-level support to clients ensuring trust and repeat business.
• Act as a key point of contact for local and regional markets.
  

Senior Relationship Manager Sales

• Lead and manage a portfolio of high-value clients.
• Mentor and support junior team members (Associates RMs).
• Develop and execute sales strategies for new markets.
• Build strategic relationships with institutional brokers and corporate clients.
• Represent the company at real estate exhibitions forums and events.
• Provide market intelligence to senior management to shape business strategy.
  

International exposure and ability to manage overseas clients is a strong addition for this role.

• Associate RM: Diploma or Bachelors degree in Business Marketing or related field.
• Relationship Manager / Senior RM: Bachelors degree required; Masters degree (MBA or similar) preferred.
  

• Associate RM: 24 years of sales/customer service experience preferably in real estate.
• Relationship Manager: 57 years in real estate sales with proven track record in managing accounts.
• Senior RM: 812 years of sales experience including 35 years in senior roles; international experience is an advantage.
  

• Strong knowledge of real estate sales property law and market dynamics.
• Excellent communication negotiation and presentation skills.
• Ability to inspire trust and confidence in clients and brokers.
• Strong commercial awareness and numerical skills.
• Confidence maturity and ability to work under pressure.
  

For Senior RM: Leadership and mentoring capabilities; international exposure is an added value.

Note: The scope of responsibilities and performance expectations will vary depending on the role level.