Assistant Manager – CuiScene Restaurant

• Deliver exceptional and personalized service to guests ensuring memorable dining experiences aligned with Fairmonts Heartist philosophy.
• Welcome and engage with guests anticipate their needs and handle feedback or concerns professionally and promptly.
• Ensure consistent service standards are maintained throughout the restaurant operation.
• Monitor guest satisfaction and implement improvements to enhance the overall dining experience.
• Assist the Restaurant Manager in managing daily buffet operations including breakfast lunch and dinner services.
• Ensure smooth opening and closing procedures including restaurant readiness cleanliness and service setup.
• Monitor buffet presentation food replenishment hygiene standards and overall guest flow.
• Coordinate closely with the Culinary team to ensure timely replenishment and quality presentation of buffet items.
• Supervise coach and motivate restaurant colleagues to deliver excellent service standards.
• Conduct daily briefings assign duties and ensure proper staffing allocation according to business levels.
• Support training and development of colleagues promoting continuous improvement and professional growth.
• Assist in performance management and provide constructive feedback to team members.
• Support the Restaurant Manager in achieving departmental financial goals including revenue targets and cost control.
• Monitor operating supplies inventory levels and minimize wastage.
• Ensure proper handling of billing procedures cash handling and POS operations.
• Assist with scheduling attendance monitoring and administrative tasks as required.
• Ensure compliance with hotel policies safety regulations and brand standards.
• Maintain high standards of cleanliness hygiene and workplace safety.
• Promote sustainable practices and support hotel environmental initiatives.
• Work closely with Kitchen Stewarding Engineering Housekeeping and other departments to ensure seamless operations.
• Maintain effective communication with management and colleagues.
• Support hotel events promotions and special dining experiences when required.

Qualifications :

• Minimum 23 years of experience in a assistant managerial role within a luxury hotel or high-volume restaurant environment.
• Strong knowledge of buffet operations and international dining concepts.
• Excellent leadership communication and problem-solving skills.
• Ability to work under pressure in a fast-paced hospitality environment.
• Strong understanding of guest service standards and Food & Beverage operations.
• Knowledge of HACCP and food safety procedures.
• Proficiency in English; additional languages are an advantage.

Remote Work :

No

Employment Type :

Full-time