Assistant Branch Manager Emiratized Role
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Job Summary
To effectively Supervise retail sales area to deliver sales targets offer high level of customer service and create a challenging and healthy environment where staff can develop. Manage staff to achieve cross sell ratio of 3.0 or greater.
Core Responsibilities
Generic Accountability
- Ensure adequate staffing of retail sales department and raise any concerns to BM.
- Provide input on CSOs performance to the BM.
- Provide coaching mentoring and guidance to CSOs
Job Specific Accountabilities
- Support BM in implementing retail sales change initiatives.
- Actively Sell / cross sell asset and liability products to new and existing Classic and advantage customer.
- Ensure retail sales performance meets KPI targets as per customer segments
- Supervise CSO performance by participating in and leading daily retail sales team meetings
- Attract new customers to branch through personal relations and existing customer referrals
- Monitor CSO daily operations and provide necessary authorizations
- Support CSOs by serving customers during peak times
- Assign tasks fairly to staff so that no work is left pending at day end
- Ensure that activities adhere to audit risk legal and policy requirements
- Provide direct coaching mentoring and guidance to CSOs
- Identify staff training needs (products systems sales skills) and address them.
- Authorized Financial and NonFinancial transactions.
- Ensure proper control maintained for all unissued /undelivered credit cards cheque books Debit cards and PIN.
- Attend all incoming email and provide response within 24 hours.
- Participate in and potentially lead daily retail sale team meeting.
All required branch reports to be reviewed and signed and retained for audit records
- Ensure surprise check is conducted on required intervals.
- Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
- NPS: Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
- Role of AML /Compliance Coordinator
- Custodian of Safe deposit locker
- Cash Vault custody
- Police alarm
Specific Accountability
- Work closely with BM to determine how to best achieve sales targets for Classic and Advantage customer and determine the best way to allocate targets among CSO staff
Qualifications :
- Bachelors degree in any discipline.
- 10 years relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network function.
Remote Work :
No
Employment Type :
Fulltime
Key Skills
- Administrative Skills
- Time Management
- Listening Skill
- Leadership skills
- Organizational Skill
- Accounting & Finance
- Business Process Skills
- Communication
- Relationship Management
- Strategic Thinking Skills
- Team Player Spirit
- Budgeting Skills
- Marketing Skills
- Management Skill
- Problem Solving Skills
About Company
Working at First Abu Dhabi Bank As the largest bank in the UAE we are proudly building a team fit for the future, changing the perception of what a career in banking means and setting the standard of what a great workplace is and can be. With an inclusive culture, excellent learning ... View more
