Operations Manager
Posted on :
16-07-2025
Employer Active
1 Vacancy
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Job Description
The Head of Operations is responsible for the day-to-day management strategic planning and service excellence . This includes leading clinical and administrative teams ensuring regulatory compliance optimizing resource use and driving innovations in care delivery. The ideal candidate brings a clinical background and a strong track record in healthcare operations.
Duties and responsibilities:
- Contribute to short and long-term organizational planning and strategy as a member of the management team
- Risk Management and implementation of Quality Management Program.
- Liaise with corporate managers to address legal contractual and purchasing issues and requirements.
- Demonstrates appropriate delegation and coordination of tasks and duties in the operations of the clinic using appropriate organizational/priority setting skills.
- Establishes a system of communication to coordinate activities/functions.
- Track performance of clinical and non-clinical employees
- Develops the leadership skills of staff through delegation of responsibility.
- Empowers staff to achieve their best professionally and guides them through creative problem solving.
- Assisting in preparation of monthly MIS reports
- Manage all functions within the facility.
- Increase the effectiveness and efficiency of Support Services through improvements to each function (HR IT Finance) as well as coordination and communication between functions.
- Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
- Providing consulting services on matters related to business development insurance questions and business structure and growth.
- Ensuring that the work of the department is effectively coordinated with other departments/sections in a timely manner and is aligned to the overall facility goals
- Engages in health promotion activities in the healthcare organization and community.
- Provides a suitable environment that supports patient and family learning.
- Facilitates and promotes education and effective communication between the patient family interdepartmental and the interdisciplinary healthcare team as required.
- Support quality education orientation program and participates in career development.
- Responsible for compliance and department of health (DOH) and Insurance regulations.
Accountabilities:
- Deliver on operational budget and cost-saving targets.
- Maximize resource utilization and scheduling efficiency.
- Increase revenue through reduction in cancellations and improved patient throughput.
- Manage vendor and service contracts.
- Support timely and accurate financial reporting.
- Achieve 100% regulatory and accreditation compliance.
- Maintain >90% patient satisfaction.
- Ensure operational readiness for audits and inspections.
- Improve staff retention and engagement.
- Standardize processes through SOP implementation across all departments.
Qualifications :
- Bachelors degree in Business Administration Healthcare Administration Public Relations or relevant field
Additional Information :
Experience:
- 5 to 10 years of management experience with a healthcare facility and proven experience in operations management
Skills & Abilities:
- Strong leadership and team management skills
- Excellent organizational and multitasking abilities
- Effective communication and interpersonal skills
- Risk management and problem-solving capabilities
- Knowledge of insurance processes and claim management
- Ability to work cross-functionally across clinical and administrative teams
- Strategic planning and business development mindset
- Strong understanding of healthcare operations and compliance (especially DOH regulations)
- Financial planning and budgeting skills
- Proficiency in performance tracking and quality improvement
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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