drjobs Front Office Supervisor العربية

Front Office Supervisor

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1 Vacancy
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Jobs by Experience drjobs

1-3years

Job Location drjobs

Abu Dhabi - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

1. Hotel Management Systems (PMS) Proficiency

  • Experience using Property Management Systems (PMS)
  • Ability to perform:
    • Check-in and check-out
    • Room blocking and reservations
    • Billing and folio adjustments
    • Daily shift closures and reports

2. Telephone and Communication Systems

  • Familiarity with hotel PBX or switchboard systems
  • Handling internal/external calls wake-up calls and message relays

3. Point of Sale (POS) System Knowledge

  • Understanding of how to operate POS terminals for guest payments
  • Resolving discrepancies in billing or guest complaints related to transactions

4. Microsoft Office Suite

  • Proficiency in Excel (reporting guest data management) Word (correspondence) and Outlook (emails & scheduling)
  • Ability to prepare reports and analyze performance trends

5. Booking Engine & Channel Manager Experience

  • Knowledge of OTA platforms ( Expedia Agoda) and integration tools (SiteMinder RateGain)
  • Managing inventory rate parity and reservations from different channels

6. Audit & Night Closure Procedures

  • Understanding of Front Office cash handling and reconciliation
  • Ability to assist or supervise night audits and ensure end-of-day financial reporting

7. Security & Access Control Systems

  • Familiarity with room key encoding systems (e.g. Onity VingCard)
  • Awareness of CCTV monitoring for lobby/front office zones

8. CRM & Guest Experience Tools

  • Using CRM platforms to record guest preferences feedback and loyalty tracking
  • Handling post-stay surveys or complaint resolution through internal systems

9. Reporting & Compliance

  • Creating and submitting daily sales reports occupancy forecasts and VIP arrival summaries
  • Ensuring DCT/Municipality regulations are followed (for UAE context)


Employment Type

Full Time

Company Industry

About Company

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