Front Office Supervisor
Posted on :
10-07-2025
Employer Active
1 Vacancy
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Job Description
1. Hotel Management Systems (PMS) Proficiency
- Experience using Property Management Systems (PMS)
- Ability to perform:
- Check-in and check-out
- Room blocking and reservations
- Billing and folio adjustments
- Daily shift closures and reports
2. Telephone and Communication Systems
- Familiarity with hotel PBX or switchboard systems
- Handling internal/external calls wake-up calls and message relays
3. Point of Sale (POS) System Knowledge
- Understanding of how to operate POS terminals for guest payments
- Resolving discrepancies in billing or guest complaints related to transactions
4. Microsoft Office Suite
- Proficiency in Excel (reporting guest data management) Word (correspondence) and Outlook (emails & scheduling)
- Ability to prepare reports and analyze performance trends
5. Booking Engine & Channel Manager Experience
- Knowledge of OTA platforms ( Expedia Agoda) and integration tools (SiteMinder RateGain)
- Managing inventory rate parity and reservations from different channels
6. Audit & Night Closure Procedures
- Understanding of Front Office cash handling and reconciliation
- Ability to assist or supervise night audits and ensure end-of-day financial reporting
7. Security & Access Control Systems
- Familiarity with room key encoding systems (e.g. Onity VingCard)
- Awareness of CCTV monitoring for lobby/front office zones
8. CRM & Guest Experience Tools
- Using CRM platforms to record guest preferences feedback and loyalty tracking
- Handling post-stay surveys or complaint resolution through internal systems
9. Reporting & Compliance
- Creating and submitting daily sales reports occupancy forecasts and VIP arrival summaries
- Ensuring DCT/Municipality regulations are followed (for UAE context)
Employment Type
Full Time
Key Skills
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