Officer- Customer Service
Posted on :
08-07-2025
Employer Active
1 Vacancy
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Job Description
Core Responsibilities:
Generic Accountability:
- Actively sell/cross-sell asset and liability products to new and existing customers
- Prepare assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
- Receive and process customer requests (e.g. account opening NBAD online requests returned cheque delivery etc.)
- Encourage customers to build their balances with the bank in order to migrate to higher customer programs
- Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centers
- Educate Classic and Advantage customers about automated channels including ATM call center and NBAD online and promote their migration to these channels
- Attract new customers to branch through personal relations and existing customer referrals
- Respond to call center regarding customer inquiries forwarded
- Meet individual sales targets
- Participate in and potentially lead daily retail sales team meetings
- Online & Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls & carryout online demonstrations and assist with mobile app demo and customer download
- NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
- Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
Job Specific Accountabilities:
Agree on personal sales targets with the retails sales manager and the branch manager.
Key Performance Indicators :
- Adherence to policies processes and procedures both internally and externally
- Work closely with the ABM to achieve agreed on sales targets
- Development of new sources of business.
Qualifications :
Threshold Qualifications:
- High School graduated
Years & Nature of Experience:
- 2 years relevant experience in banking sector. Familiarity with bank products customer experience and related policies and procedures
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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