Senior Officer- PBO Trade Finance
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Job Description
JOB PURPOSE:
This role is primarily responsible to 1) Process Trade Finance related applications / documents as per the laid down procedures and meet service standard. 2) Investigate records / files in order to establish or clarify facts required to progress queries raised internally and externally 3) To undertake specialised technical duties/assignments related to Trade Finance.
KEY ACCOUNTABILITIES:
Policies Systems Processes & Procedures
- Follow all relevant departmental policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
- Demonstrate compliance to organizations values and ethics at all times to support the establishment of a value drive culture within the bank.
Continuous Improvement
- Contribute to the identification of opportunities for continuous improvement and sustainability of systems processes and practices considering global standards productivity improvement and cost reduction.
Reporting
- Assist in the preparation of timely and accurate statements and reports to meet department requirements policies and quality standards.
Other
- Maintain zero operational loss
- Adherence to SLA and Customer TAT
- Achieve satisfactory Internal/external Audit OCS and OR ratings
- Support in achieving high Customer Satisfaction Score
- Support in achieving high rate of employee satisfaction.
- Adhere to Training Man-Days for self
- Execute departmental initiatives as advised
- To Process transactions related to Trade Finance Products within laid down procedures.
- Liaise with customers and resolve queries/problems
- Ensuring timely updation of transactions in the relevant systems.
- Ensuring timely review/revision of SOP
- Conduct investigation to rectify errors
- Ensuring attending all incoming messages within SLA system upgradation and Technical assistance to team members.
- Prepare statistical data for internal and external relationship
- Deal with customer/counterpart in other banks to respond to queries and problems
- Correspondence of routine nature with customers and other external/internal contacts.
- To identify risk in day to day operations and bring to attention of management
- To provide technical guidance to customers when needed
- To suggest ideas and strive for continuos process improvement
- To escalate transactions of unusual nature
- To hold records in custody as per designation memo
- To ensure safe custody of records.
- Any other duty/task as entrusted by the Dept Manager/Head
Qualifications :
Minimum Qualification
- Graduate (Preferably in Commerce / Financial Services/Banking & Finance etc.) and preferably CDCS.
Minimum Experience
- Minimum 1-3 years of experience in Trade Finance.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
