- To work as a team with colleagues to ensure timely service and a smoothrunning operation.
- To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service how to run the operation and personal discipline and grooming.
- To perform every guest interaction in a friendly and welcoming manner
- To maintain professional telephone etiquette and a perfect understanding of reservations policies and procedures.
- To be completely familiar with the services offered in the restaurant and throughout the hotel.
- To greet and seat guests in the restaurant in a warm and friendly manner and set the tone of welcoming hospitality that will continue during the entire guest experience.
- To ensure that the front or the restaurant is always covered and that the entrance to the restaurant is as welcoming and attractive as possible.
- To check each table to ensure that it is clean and fully set up before any guests are seated at the table.
- To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers but try to take care of the problem at once.
- Pitch in and help in service whenever the need arises.
- Work with the Cashier and relieve Cashiers on break.
Qualifications :
Degree in Hotel Management
Max 2 years experience in the same department.
Knowledgeable with alcohol and non alcohol beverages.
Knowledgeable with LQA standards and SOP
Additional Information :
- Prompt and courteous delivery of all orders maintaining a positive image through all each guest contact and through cleanliness of guest areas.
- Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
- During shift ensure that guests are satisfied by assisting with serving seating communication with kitchen and by striving to speak to all guests.
- Assist in maintaining a highly motivated and well trained staff
- Open and close shift in accordance with Managers Checklist.
- Train maintain and enforce all Anantara Service Standards
- Properly execute revenue and check control procedures on shift
- Maintain a safe and sanitary work environment for all Associates and guests
- Gather and implement all proper tools for running shifts (i.e. schedules floor plans reservations checks)
- Find solutions for problems such as call outs last minute bookings or any other daily problems that may arise.
- Be on the floor during entire meal period and ensure adequate coverage
- Ensure that only a quality product is being served
- Maintain proper Associate uniform standards
- Manage an effective repair and maintenance program through the use of work orders inspections etc.
- Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling time adjustments etc.)
- Assist any Associate in his/her job performance when required to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
- Encourage problem solving by Associates through proper training and empowerment to ensure guest satisfaction.
- Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantaras Guarantee of Fair Treatment Policy
- Identify and recommend incentive programs new ideas and methods of operation
Remote Work :
No
Employment Type :
Fulltime