Call center agent

RESPONSIBILITIES:

1. Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization , call center.

2. Proactively offer customer to register IVR and SMS service according to procedures and guidelines

3. Escalate customer queries and complaints as necessary.

4. Follows up with customer via telephone or email following initial sales contact

5. Explain products or services and prices, and answer all the customers questions.

6. Polite and courteous when dealing with customers all the time.

7. Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.

8. Keep accurate data on all tasks performed as per defined format,

9. Keep customer documents secured and filed accordingly

11. Meet or exceed the daily, weekly, and monthly sales targets set by the Management.

12. Proactively cross seel and up sell the various bank products to customers or caller that qualify

13. Escalate hazard /potential risk immediately, via the proper channels

Job Conditions:

1. Required to work on shifts

2. Required to work 6 days a week

3. Required to do overtime when necessary