Call Centre Jobs in Ras Al Khaimah

Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests. Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink) Register and process check in/out for all VIPs guests efficiently and professionally. Escort VIP g More...

To understand thoroughly ACCOR objectives in Income Audit. Provide an effective auditing system for all hotel revenues and receipts Provide detail analysis for as and when required for various people in the Accounting and Cost Control. Produce Daily Revenue Flash for the use of D More...

Develop and manage customer accounts and travel within the assigned business mix area (predominantly event management companies, corporate and MICE travel agencies) to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams. Creat More...

Operating and monitoring all surveillance security systems/cameras within the Control Centre in an efficient manner and in compliance with the operating procedures, legislation and best practice. Recording all events, incidents and actions taken in a clear, legible and accurate wri More...

Receive each guest call in a professional and friendly manner. Maintain effective communication with all related department to ensure smooth service delivery. Handle every query in a polite and courteous manner and exceed guest expectations. Ensure guests are greeted by name upon More...

VPatrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EM More...

Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS More...

Provide prompt, courteous and efficient service to all guests to achieve a high level of customer satisfaction through personalized service as per Brand Standards. Demonstrate a complete understanding of the hotel policies, procedures, service standards, have full knowledge of the More...

To be an ambassador of the Front Office and of the hotel, in and outside the work place. To always keep the working area clean and well maintained. To properly use the telephone etiquette as per Sofitel standards. To attend all guests approaching the front desk in the procedure o More...

To prepare the daily schedule requirements and to issue post-patrol assignments to Security Officers for the duration of their shifts. To manage in the absence of the Assistant Security Manager, the department according to the established concept statement providing a safe, secured More...

To act as a hotel ambassador, providing a personal service to all Club Millesime guests, fully aware and following the hotel standards and procedures. To provide uncompromising levels of cleanliness and abide to all health and safety regulations of Dubai municipality and other hote More...

Support the Front Office team to consistent with hotel policies and procedures. Coordinate the organization and administrative functions in all areas of the Rooms Division: Front Office, Guest Relations, Housekeeping and Laundry. Daily management of Rooms Division - ensure clear c More...