Director of Sales

To assist in overseeing and directing the day-to-day operations of the Housekeeping Department as well as in the forward planning of the department.

KEY ROLES & RESPONSIBILITIES

FINANCIAL:

- To assist with the preparation of the yearly revenue & expense budget.
- To actively lead the Department's financial and administrative activities to ensure that yearly revenue budgets are surpassed.
- To ensure accuracy of revenue forecasting with most updated segments and market information .
- Responsible for Room Sales of managed accounts in all segments including individual and group businesses.

ADMINISTRATIVE:

- With the guidance of the General Manager, lead the Sales team's financial, administrative and operational procedures to ensure the annual revenue and expense budgets are achieved.
- To prepare accurate administration reports such as sales call schedules, sales call reports, month-end and other reports are submitted on time to the General Manager.
- To ensure each member of the Sales team is enrolled in Accelerate Program, each is aware of their incentive goals and updated with their monthly achievements.
- To set key performance indicators linked to budget and holding the sales team accountable for results.
- To review performance of the sales team, commending strengths and pointing out areas for improvement.

OPERATIONAL:

- To conduct sales calls with the team.
- To implement strategies to run the Sales team in an effective and efficient manner.
- To assist Credit Department in following up all outstanding balances of accounts in a timely manner.
- To encourage the sales team to cross sell other AccorHotels properties.
- To ensure the Sales team is responding to all inquiries within 24 hours.
- To organize team building activities to promote team work and camaraderie in the Sales team.
- To ensure the Sales team has great relations with all AccorHotels Global Offices.
- To personally meet and greet all site inspections in the hotel.
- To lead the team in increasing the group conversion ratio of the hotel.
- To be updated of all market trends and consult the General Manager for possible actions.
- To be knowledgeable of all fire, health, safety, emergency and security procedures in the hotel.
- To represent the hotel in trade shows, road shows and business trip to build and maintain strong relationships with clients.
- To empower the team to take initiatives in their current roles.
- To constantly guide the Sales team, ensuring they are motivated, inspired and loyal.
- To build trust and team work among team members.
- To assist with recruiting new and developing talents in the team.
- To be a good example to all team members in terms of work & life balance, time management and quality of work.
- To train, coach and develop the team.
- To recognize and celebrate the success of team members in a timely manner.
- To implement duties, projects and other assignments assigned by the General Manager

Requirements

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

- Excellent understanding of luxury market
- Excellent understanding of all hotel departments
- Professional sales and presentation skills
- Knowledge of basic accounting, math skills and analytical capabilities required
- Extensive knowledge of sales skills and revenue management
- Ability to assess/evaluate employee's performance fairly
- Must have strong interpersonal skills with attention to details
- Strong written and verbal communication skills
- A leader with a positive attitude
- Strategic thinking combined with the ability to move strategy to action
- Problem solving skills
- Managerial / Leadership skills
- Self-motivated, creative and confident, with a highly energetic personality
- Creative, independent, and manages stress gracefully
- Ability to meet deadlines consistently
- Pro-active and taking initiative
- Must be organized and ability to work and follow systems and procedures
- Must be adaptable to change of strategy, ideas, systems etc.
- Must be guest service oriented
- Proficiency in organizational planning with the ability to multi-task
- Minimum 5 years' experience in a sales position, preferably at an international 5 star hotel
- Degree/Diploma in Hotel Management / Business Administration
- Strong knowledge of Opera & Microsoft Office
- Understands the local culture and have worked in the region
- Fluency in English, written and spoken, is preferred