Guest Service Agent
Posted on :
05-06-2021
Employer Active
1 Vacancy
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Job Description
- Guest Service Agent br Greet guests on arrival assign them rooms and suites issue keys and collect payment information br What is in it for you br Employee benefit card offering discounted rates in Accor worldwide br Learning programs through our Academies and the opportunity to earn qualifications while you work br Opportunity to develop your talent and grow within your property and across the world br Ability to make a difference in the local community through our Corporate Social Responsibility activities like Planet 21 br What you will be doing br Prepare for daily arrivals in terms of room allocation check traces for any special requests of guests br Register and process check in for all arrivals br Update and check guest information into the computer after a complete check in br Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure br Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed br Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time br Resolve guests complaints requests and liaise with the department concerned to ensure immediately follow up report it immediately to supervisors br Handle issuance of guest room key cards and ensure effective control for guest security br Check and convey message to guests br Your experience and skills include br Previous experience in a similar leadership role is an asset br Strong interpersonal and problem-solving abilities and the ability to lead by example br Our commitment to Diversity amp Inclusion br We are an inclusive company and our ambition is to attract recruit and promote diverse talent br Why work for Accor br We are much more than a world leader We are more than 280 000 hoteliers with a purposeful and heartfelt mission to make every guest Feel Welcome in our 4 700 addresses and on our digital platforms We are committed to a culture and guided by our values that make our talent Feel Valued We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities enjoying a life filled with unlimited experiences
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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