Guest Relations Agent
Posted on :
20-03-2025
Employer Active
1 Vacancy
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Job Description
THE POSITION
To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.
KEY ROLES & RESPONSIBILITIES
- Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
- Ensure all members consistently receive all benefits and repeat guests and other VIPs receive special recognition and service
- Meet and greet VIP guests personally
- Liaise closely with Concierge Butler and Sofitel Club for Hotel events restaurant promotions Limousine requirements and special VIP requests or preparations.
- Prepare compendiums prior guest arrival and checkinto system if necessary
- Maintain close contact with Airport Concierge for new arrivals and departures
- Update and maintain repeat guest history system
- Promote InterHotel sales and inhouse facilities
- Send prepared welcome cards and amenities to room prior to guest arrival
- Attend to special requests by guests
- Handle guest complaints and refer them as necessary follow up on corrective action
- Review arrival lists for all arrivals and VIPs to check room allocations amenities and special requests
- Prepare requisitions for amenities on a timely basis
- Participate in regular meetings for all Guest Relations team members Butlers and Sofitel Club staff to facilitate communications and smooth operations
- Adhere to OH&S policies and procedures
- Performs related duties and special projects assigned
Qualifications :
PERSONAL ATTRIBUTES
- Strong written and verbal communication skills in English
- Able to develop rapport with colleagues and management staff
- Ability to work cohesively with coworkers as part of a multicultural team
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Ability to promote positive relations with guests and patrons
- Able to exercise good judgment with difficult guests
QUALIFICATIONS
- Degree from School for Tourism & Hotel Management
EXPERIENCE
- Minimum 2 years Guest Relations experience preferably in a four or fivestar hotel
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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